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Zoomo Bike doesn't Unlock

Learn what to do if your Zoomo Bike doesn't unlock via the MyZoomo App.

Zoomo Operator avatar
Written by Zoomo Operator
Updated over a week ago

My Zoomo Bike is Locked and I Cannot Unlock it from the App

This usually occurs when the Zoomo Bike has been previously locked, and you cannot unlock it from the MyZoomo App.

This is usually a result of three main reasons:

  1. Poor Cell Signal: Weak signal strength can prevent the bike from receiving unlock commands from the app.

  2. Low Battery: An insufficiently charged battery can disable system functionalities.

  3. Payment-Related Issues: Failure to update payments on the account can initiate a bike lock.

Below are 3 categories of solutions to address the problem.

Option 1: I can charge my Main Battery...


To fix the problem:

  1. Disconnect your Main Battery from the frame of the Zoomo Bike

  2. Charge your Main Battery until the light turns BLUE

  3. Insert your Main Battery into the Zoomo Bike

  4. Press the Main Battery Power button to ON

  5. Allow your Zoomo Bike to charge for a minimum of 30 minutes

  6. Unlock the Controller by swiping your Key Fob over the display

  7. Attempt to Unlock your Zoomo via MyZoomo

This allows your Main Battery to charge the secondary internal backup-battery to a sufficient percentage. This will then turn-on and attempt to communicate to Zoomo directly. If this process works - your Zoomo Bike will have enough battery to receive commands from MyZoomo.

Additionally, the internal IoT device in the bike requires a minimum battery charge of 8% to operate properly. Ensure battery levels are above this threshold for reliable functioning.

Option 2: I cannot charge my Main Battery...


If you're unable to charge your Main Battery immediately - you may still face this problem.

To fix the problem:

  1. Insert your Battery Key into the Battery Lock

  2. Unlock the Main Battery

  3. Store the Main Battery somewhere securely

  4. Proceed to ride the Zoomo Bike like a Push-Bike

Removing the Main Battery will override any anti-theft lock until you can sufficiently charge the Main Battery.

None of these options work for me...

If none of the above options work for you - please contact our Support Team directly, and we'll assist.

Preventative Measures for Future Locking Issues

  1. Timely Payments: Ensure payments are made on time to avoid service restrictions or penalties.

  2. Maintain Full Charges: Regularly check that your bike’s battery is sufficiently charged to meet operational requirements.

  3. Stay Connected: Always park or use the bike in areas with strong network coverage to stabilize its connectivity and performance.

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