Before your appointment, please complete these three steps:
Upload your documents: Valid photo ID + proof of address (within 3 months). Upload via the link in your booking confirmation email.
Set up your payment method: Credit or debit card in your name (no cash or prepaid). Bring the physical card with you.
Confirm your appointment: Check your email/SMS 24 hours before and click the confirmation link.
⚠️ Without confirmation, your reserved bike may be given to someone else.
On the day: Arrive on time with your documents and card. If you’ve uploaded everything in advance, the process takes just 15–30 minutes.