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How to resolve Error Code 12 on my bike?

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Written by Zoomo Operator
Updated over a week ago

Zoomo bikes are equipped with preventative maintenance alerts to ensure your safety while riding. Read on to see what the error code means and recommended actions.

Battery Error

The error code will appear on the bottom right corner of your display.

Error Code 12 - Motor temperature over protection setting

Explanation: The motor has overheated from excessive use.

Action:

  1. Turn off bike and let it cool down for 20 minutes.

  2. Please check motor cable connector is connected securely.

If the error persists, please book a repair appointment via MyZoomo App so that our mechanics can take a closer look and fix the error.

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