How to troubleshoot errors on my Zoomo Zero?

The Zoomo Zero is equiped with preventative maintenance alerts to ensure your safety while riding. Read on to see the different error codes, explanations and recommended actions.

The error code will appear on the bottom right corner of your display.
Screen Shot 2022-06-29 at 2.02.13 pm
Click on the error code you are experiencing to get information on what it means:
 
Error Code 01
Explanation: This suggests there is an issue with the motor controller, the motor controller could be broken due to moisture, heat, excessive use.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 02 or B02
Explanation: Larger than usual current draw from the battery, this maybe due to a short-circuit event.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 03
Explanation: Larger than usual current was drawn by the motor.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 04
Explanation: Voltage from battery is over the limit.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 05
Explanation: The motor controller is not receiving a signal from the hall sensor located inside the motor. This is commonly due a loose connection between the motor controller and motor.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 06
Explanation: The motor is stuck, something is obstructing the motor/wheel from spinning. 
Action:
Step 1. Turn the bike on and off repeatedly
Step 2. Cycle the bike
If the issue persists, please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 09 and 10 (US only)
Explanation: The issue might be due to the voltage reading being out of range or throttle is not detected at all.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 11
Explanation: The motor controller has overheated from excessive use. This is not a common issue and could be an early indication that the motor controller is not too healthy.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 12
Explanation: The motor has overheated from excessive use. Might also be an early indication that the health of the motor is poor and may need replacing if this is a regular occurrence.
Action: 

Turn bike off and leave to cool down for at least 30 minutes. If the issue persists, please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.

 
Error Code 13
Explanation: The battery might be making poor connection with the connector inside the battery cradle, often when riding over rough surfaces the battery might move within the cradle and loose connection.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 14
Explanation: This error code can sometimes come up when going down a very steep hill at high speed.
Action: If the error does not disappear, please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
Error Code 15
Explanation: The bike was switched on while moving.
Action: The bike must only be turned on when stationary.
 
Error Code 16
Explanation: Indicates low voltage of the battery.
Action:
Step 1. Hold the power bottom for 10 seconds until the battery resets
Step 2. Recharge battery to full
If the issue persists, please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix your bike.
 
Error Code 17
Explanation: Motor controller lost communication with battery management system.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
Error Code 18
Explanation: Issue with the battery management system or controller.
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
Error Code 21
Explanation: Issue with display
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 31
Explanation: Firmware update has not occurred successfully
Action: Please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.
 
 Error Code 33
Explanation: Display communication error
Action: Please book a repair appointment on the Zoomo app so that our mechanics can check the connection and fix the error.