How to resolve Error Code 13 or B4 on my bike?

Zoomo bikes are equiped with preventative maintenance alerts to ensure your safety while riding. Read on to see what the error code means and recommended actions.

Battery Error

The error code will appear on the bottom right corner of your display.


Error Code 13 or B4 - Battery voltage under protection setting
Explanation: The battery voltage is lower than acceptable threshold, the battery might have been over depleted (possibly from long storage). 
  1. If the battery is blinking red, please recharge the battery.
  2. Check display to see if it shows a different level of charge to the battery.
If the error persists, please book a repair appointment on the Zoomo app so that our mechanics can take a closer look and fix the error.